Exchange & Return

At Simmons Rana Racing, we take great pride in delivering high-performance, precision-crafted speed skating products. Your satisfaction is our #1 priority, and we are committed to ensuring a smooth and hassle-free experience when it comes to exchanges and returns.

Eligibility for Exchanges & Returns

To be eligible for an exchange or return, the following conditions must be met:

• Timeframe: Requests must be made within 7 days of receiving the product.
• Condition: The item must be unused, unworn, and in its original packaging with all accessories and tags intact.
• Proof of Purchase: A valid receipt or order confirmation is required.
• Manufacturing Defects: In the case of manufacturing defects, we will provide a replacement or full refund, subject to inspection.

Non-Returnable & Non-Exchangeable Items

The following items cannot be exchanged or returned:

❌ Used or damaged items due to improper use, modifications, or normal wear and tear.
❌ Clearance or discounted items marked as final sale.

Exchange Policy (Size or Model Change)

If you need to exchange an item for a different size or model, the following conditions apply:

• Customer bears all shipping costs – The shipping cost for both returning the original product and receiving the new size must be paid by the customer.
• Contact Us – Email or call our customer support team within 7 days of receiving your order to request an exchange.
• Ship the Product – The item must be returned in its original condition and packaging.
• Inspection & Approval – Once we receive and inspect the item, we will process the exchange within 7 business days.
• Payment for Reshipment – The customer must cover the shipping cost for both the return and the new shipment.

If the requested exchange product is unavailable, we will provide a store credit or alternative option.

Return & Refund Process

If you are not satisfied with your purchase and wish to return it, follow these steps:

• Request a Return – Contact our support team within 7 days of delivery.
• Ship the Product – Return shipping costs must be paid by the customer. The item must be in unused condition and sent back to our designated address.
• Inspection & Processing – Upon receiving the item, we will inspect and process your refund within 4 to 6 weeks.
• Refund Method – Refunds will be issued to your original payment method or as store credit, depending on your preference.

Return shipping costs are the responsibility of the customer.

Important Notes

• All exchanges and returns are subject to approval.
• Refunds may take up to 4 to 6 weeks to reflect in your account.
• Shipping fees are non-refundable.
• Customers are responsible for all shipping costs on size exchanges and returns.